Olivia Harrison
Richmond,VA
Summary
Talented and caring Behavior Aide Counselor versed in working with all learning styles. Manages behavioral and emotional needs.
Seasoned Medical Receptionist adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful
Organized Records Clerk with 4 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings.
Overview
14
14
years of professional experience
Work History
Bank Teller
Wells Fargo & Company
, VA
04.2022 - 06.2023
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
Behavior Aide
The Nxt Level Corp
Richmond, VA
10.2019 - Current
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Conducted observations and assessments of student behaviors, documenting results.
- Provided positive reinforcement to encourage desired behaviors.
- Instructed students on appropriate social skills and communication techniques.
Childcare Teacher
Fifth Baptist Childcare
Richmond, Virginia
11.2018 - 03.2020
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built stable, consistent and positive environment for 4-year-old children.
- Maintained developmentally appropriate environment.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Sparked creativity and imagination
Medical Receptionist
Dr. Zelda W. Johnson & Associates
Richmond, Virginia
11.2009 - 04.2011
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy PCP office with 4 providers.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Education
Bachelor of Science - Health Sciences
Virginia Union University
Richmond, VA05-2026
Associate of Applied Science - Healthcare Management
Technical Career Institutes
New York, NYSkills
- Positive reinforcement strategies
- Developmental Disabilities
- Strong Interpersonal skills
- Recreation therapy
- Personal hygiene assistance
- In-depth knowledge of autism
- Motivating students
- Data Entry
- Insurance billing
- Planning and coordination
- Invoice generation
- First Aid/CPR
- Team management
- Organization
- MS Office
- Customer service
- Special needs understanding
- Daily charting
- Behavior management
- Behavior intervention
- Behavior support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Bank Teller
Wells Fargo & Company
04.2022 - 06.2023
Behavior Aide
The Nxt Level Corp
10.2019 - Current
Childcare Teacher
Fifth Baptist Childcare
11.2018 - 03.2020
Medical Receptionist
Dr. Zelda W. Johnson & Associates
11.2009 - 04.2011
Bachelor of Science - Health Sciences
Virginia Union University
Associate of Applied Science - Healthcare Management
Technical Career Institutes
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