Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Hassell

Jesup,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Papa John's Pizza
Jesup, GA
10.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Secretarial Assistant

Anderson Drive Baptist Church
Jesup, GA
04.2018 - Current
  • Assisted in the preparation of regularly scheduled reports.
  • Prepared invoices, reports, memos, letters, financial statements, and other documents.
  • Answered phones and routed calls to appropriate personnel.
  • Performed data entry tasks using Word Processing software packages such as Microsoft Word and Excel.
  • Coordinated office activities such as ordering supplies and equipment maintenance.
  • Processed incoming and outgoing mail on a daily basis.

Security Guard

DSI
Jesup, GA
05.2022 - 02.2023
  • Conducted daily security patrols of assigned areas.
  • Enforced safety regulations and monitored access control points.
  • Responded to alarms, emergencies, and disturbances.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

Human Resources Manager

Kmart, Sears Holding
Jesup, GA
02.2016 - 04.2018
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Encouraged open communications, promoting positive and pro-employee work environment.

Education

Associate of Arts - Liberal Arts And General Studies

Compton Community College
Compton, CA
06-2004

Some College (No Degree) - Business Administration

Costal Pines Technical College
Jesup, GA

Skills

  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Information Security
  • Inbound and Outbound Calling
  • Report Generation
  • Paperwork Processing
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Order Processing
  • Administrative Support
  • 10-Key
  • Customer Service
  • Customer Relations

Timeline

Security Guard

DSI
05.2022 - 02.2023

Customer Service Representative

Papa John's Pizza
10.2021 - Current

Secretarial Assistant

Anderson Drive Baptist Church
04.2018 - Current

Human Resources Manager

Kmart, Sears Holding
02.2016 - 04.2018

Associate of Arts - Liberal Arts And General Studies

Compton Community College

Some College (No Degree) - Business Administration

Costal Pines Technical College

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Olivia Hassell