Olivia Hathaway
Newaygo,MI
Summary
Dedicated server and barista with exceptional customer service skills. Proficient in cash handling and maintaining cleanliness standards, fostering a welcoming atmosphere for guests.
Overview
2
2
years of professional experience
Work History
Server
Downtown Trini's And Margarita Joe's
Sparta, MI
11.2025 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed accurate order processing and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure seamless meal preparation and presentation.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Riverstop Cafe
Newaygo, MI
05.2024 - 10.2025
- Prepared and served a variety of coffee beverages following established recipes.
- Operated espresso machines and grinders to ensure consistent quality.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections, providing exceptional service and recommendations.
- Handled cash transactions accurately using point-of-sale systems.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Kitchen Lead
Riverstop Cafe
Newaygo, MI
05.2024 - 10.2025
- Supervised kitchen staff, ensuring adherence to food safety standards and quality control protocols.
- Coordinated daily operations, optimizing workflow efficiency during peak service hours.
- Trained new employees on culinary techniques and equipment usage to enhance team performance.
- Implemented inventory management systems, reducing waste and improving ingredient availability.
- Fostered a collaborative team environment, promoting communication and problem-solving among staff members.
Education
High School Diploma -
Newaygo High
Newaygo, MI05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
Timeline
Server
Downtown Trini's And Margarita Joe's
11.2025 - Current
Barista
Riverstop Cafe
05.2024 - 10.2025
Kitchen Lead
Riverstop Cafe
05.2024 - 10.2025
High School Diploma -
Newaygo High