Olivia Hayes
Canton,OH
Summary
Dynamic professional with a proven track record at HPM Property Management, enhancing financial decision-making through meticulous utility billing management. Excelled in customer service and software navigation, significantly improving billing accuracy and customer satisfaction. Demonstrated exceptional teamwork and people skills, fostering collaborative successes and streamlining operations for efficiency.
Overview
2023
2023
years of professional experience
Work History
Utility Billing Clerk
HPM Property Management
- Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
- Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
Sales Associate
Dicks Sporting Goods Distribution Center
09.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Front Line Worker
Chick Fil A
06.2022 - 09.2022
- Developed lasting relationships with customers, leading to higher levels of repeat business.
- Contributed to team success by effectively communicating with colleagues and management.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
- Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
Education
Bachelor Of Business Administration And Management - Business Management
Walsh University
North Canton, OHHigh School Diploma - Business Management
Jackson High School
Canton, OH05.2024
Skills
- Teamwork orientation
- Good people skills
- Payment processing
- Invoice generation
- Software navigation
- Customer service
- Customer communication
Timeline
Sales Associate
Dicks Sporting Goods Distribution Center
09.2022 - 02.2023
Front Line Worker
Chick Fil A
06.2022 - 09.2022
Utility Billing Clerk
HPM Property Management
Bachelor Of Business Administration And Management - Business Management
Walsh University
High School Diploma - Business Management
Jackson High School
Similar Profiles
MUSAB GULEDMUSAB GULED
Inbound and Outbound Logistics Specialist at Voestalpine HPM LtdInbound and Outbound Logistics Specialist at Voestalpine HPM Ltd
Lucas GUTTYLucas GUTTY
Alternance at HPM ComeraAlternance at HPM Comera
Kauiki HoopaiKauiki Hoopai
Truss Fabricator, Wall Pre Fab, Painter, Roofer at HPMTruss Fabricator, Wall Pre Fab, Painter, Roofer at HPM