Olivia Heiskell
Knoxville,TN
Summary
Proven hospitality professional with extensive experience in customer service and multitasking, notably at Connors Steak And Seafood. Trained staff and maximized table turnover, enhancing guest satisfaction. Excels in phone etiquette and team collaboration, ensuring a warm and efficient dining experience. Achieved significant improvements in service delivery by leveraging food safety knowledge and empathy towards guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Connors Steak And Seafood
Knoxville, TN
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Server
Peros Bar And Grill
Knoxville, TN
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Togo Employee
Calhouns
Knoxville, TN
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Hostess/Togo Employee
Lakeside Tavern
Knoxville, TN
01.2020 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Hospitality And Buisness
Pellissippi State Community College
Knoxville, TN04.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Food Safety Standards
- Staff Training
- Team Player
- Flexible and Adaptable
- Warm and Friendly
- Food inspection
- Table setting knowledge
- Server Support
Accomplishments
- Achieved opening a beautiful fine dining restaurant through a few months of helping with effectively training new staff members, working together with the other opening team members, and being flexible and helping where i am needed even if it outside of hosting or togos.
Certification
- ServSafe Management
Timeline
Server
Peros Bar And Grill
11.2023 - 01.2024
Hostess/Togo Employee
Calhouns
05.2023 - 09.2023
Hostess
Connors Steak And Seafood
01.2023 - Current
Hostess/Togo Employee
Lakeside Tavern
01.2020 - 05.2023
No Degree - Hospitality And Buisness
Pellissippi State Community College