Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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OLIVIA HILL

OLIVIA HILL

Akron,OH

Summary

Motivated food service professional focused on satisfying customers and boosting sales. Serves guests with professionalism and helps server team excel. Brings stamina for long shifts and attention to detail. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

5
5
years of professional experience

Work History

Sales Associate

Club Pilates Franchise LLC
Fairlawn, OH
04.2024 - Current
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Server

Aladdin's Eatery
Akron, OH
06.2021 - 03.2024
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
  • Trained new servers in restaurant procedures and customer service standards
  • Monitored tables, offering add-ons and checking on guest satisfaction
  • Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Cashier

Acme Fresh Market
Akron, OH
08.2020 - 06.2021
  • Processed cash register transactions on POS and provided correct change
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Maintained high customer satisfaction levels by going extra mile to personalize service
  • Greeted customers with prompt and friendly service

Education

Bachelor of Science - Psychology, Business Administration Minor

Ohio University
Athens, OH
05-2027

High School Diploma -

Revere High School
Richfield, OH
05-2023

Skills

  • Problem-solving skills
  • Positive and professional
  • Customer service
  • Sales strategies
  • Flexible schedule
  • Verbal/written communication
  • Multi-tasking strength
  • Prospecting and telemarketing
  • Sales forecasting
  • Upselling
  • Money handling
  • Hospitality and accommodation

Affiliations

  • Member of Alpha Xi Delta at Ohio University

Timeline

Sales Associate

Club Pilates Franchise LLC
04.2024 - Current

Server

Aladdin's Eatery
06.2021 - 03.2024

Cashier

Acme Fresh Market
08.2020 - 06.2021

Bachelor of Science - Psychology, Business Administration Minor

Ohio University

High School Diploma -

Revere High School

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OLIVIA HILL