Olivia Johnson
Jonesboro,AR
Summary
Skilled worker with ample experience in customer service, money handling, and balancing stressful situations. Responsible and hardworking with a great work ethic. Eager to learn and willing to expand skills and knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Red Apple Inn and Country Club
Heber Springs, AR
06.2022 - 07.2024
- Provided service to a high volume of daily customers.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Delivered food orders promptly and courteously.
- Presented menus and answered questions regarding items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
Restaurant Hostess
Red Apple Inn and Country Club
Heber Springs, AR
08.2021 - 06.2022
- Greeted customers and escorted them to their tables.
- Maintained contact with serving staff to properly handle dining details and address concerns.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Balanced cash register at end of shift according to established procedures.
- Provided menus and answered questions about menu items and specials.
- Accepted cash payments for guests and employees for dine-in and take-out foods.
- Calculated waitress tips at the end of each shift.
Pool Attendant
Red Apple Inn and Country Club
Heber Springs, AR
05.2021 - 08.2021
- Ensured safety of guests by enforcing all safety policies and practices.
- Conducted daily maintenance of the pool such as cleaning and skimming the water.
- Greeted customers upon arrival at the pool area.
- Checked for membership to ensure admission into the facility.
- Sold ice cream and calculated prices and gratuity for guests.
Education
High School Diploma -
Heber Springs High School
Heber Springs05-2023
Bachelor of Science - Nursing
Arkansas State University
Jonesboro, AR05-2027
Skills
- Liquor, wine, and food service
- Table resetting
- Multitasking and organization
- Point of sale (POS) system operations
- Customer service
- Professional appearance
- Cash handling
- Team member support
Certification
- CPR Certification: Expires - 12/12/2026
Affiliations
- Delta Zeta Sorority
- Arkansas State University Honors College
- Alpha Lambda Delta Honors Society
References
References available upon request.
Timeline
Server
Red Apple Inn and Country Club
06.2022 - 07.2024
Restaurant Hostess
Red Apple Inn and Country Club
08.2021 - 06.2022
Pool Attendant
Red Apple Inn and Country Club
05.2021 - 08.2021
- CPR Certification: Expires - 12/12/2026
High School Diploma -
Heber Springs High School
Bachelor of Science - Nursing
Arkansas State University
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