Olivia Johnson
Wallops Island ,VA
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Burn Boot Camp
03.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate
Victoria Secret
03.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Childcare Assistant
Child Development Centre
03.2017 - 02.2018
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Sales Associate
AFFES
06.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Assistant
Rite Aid
03.2015 - 05.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Counter Server
KFC
09.2015 - 03.2016
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Education
No Degree - General Study
Southern New Hampshire University
Hooksett, NH06-2026
High School Diploma -
Keyser High School
Keyser, WV05-2016
Skills
- Customer service
- Teamwork and collaboration
- Friendly
- Multi-tasking strength
- Excellent work ethic
- Data entry
- Customer relationship management
- Upselling strategies
- Appointment scheduling
Timeline
Front Desk Receptionist
Burn Boot Camp
03.2022 - 04.2023
Sales Associate
Victoria Secret
03.2018 - 08.2019
Childcare Assistant
Child Development Centre
03.2017 - 02.2018
Sales Associate
AFFES
06.2016 - 03.2017
Counter Server
KFC
09.2015 - 03.2016
Sales Assistant
Rite Aid
03.2015 - 05.2016
No Degree - General Study
Southern New Hampshire University
High School Diploma -
Keyser High School
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