Olivia Johnson
ROME,GA
Summary
Organized and reliable professional with expertise in manufacturing, administrative support, data entry, customer service, and workplace safety. Skilled in managing priorities, maintaining accurate records, and ensuring effective team communication in fast-paced settings. Committed to safety, accuracy, and efficiency, supporting successful daily operations through a strong work ethic and quick adaptability to new systems.
Overview
12
12
years of professional experience
Work History
Front Office/Data Entry
Northwest Georgia Dermatology & Skin Cancer Consultants
ROME, GA
05.2021 - Current
- Provided professional and courteous front-office support in a busy medical office environment.
- Performed accurate data entry and maintained patient information within electronic systems.
- Verified and updated patient demographic and contact information to ensure accuracy and integrity of records.
- Assisted with scheduling appointments, answering telephone calls, and directing patients to appropriate resources.
- Handled sensitive patient information with discretion and maintained confidentiality in accordance with office policies.
- Processed and organized medical office documentation and records to streamline administrative workflows.
- Communicated effectively with patients, medical staff, providers, and office personnel.
- Managed multiple administrative tasks while maintaining accuracy and meeting deadlines.
- Followed established office procedures and demonstrated strong attention to detail when entering and reviewing information.
Safety Screener
Floyd Medical Center, FMC
ROME, GA
08.2020 - 05.2021
- Conducted health and safety screenings for employees, visitors, and/or patients in accordance with COVID-19 safety protocols.
- Followed established health, safety, and infection-control procedures to help maintain a safe environment.
- Asked screening questions and accurately documented responses while maintaining professionalism and confidentiality.
- Monitored individuals for potential COVID-19 symptoms and followed established procedures when concerns were identified.
- Communicated safety requirements and screening procedures clearly and respectfully to individuals from diverse backgrounds.
- Maintained accurate records, completed required documentation, and handled sensitive information responsibly.
- Worked closely with medical, administrative, security, and management personnel to support daily operations.
- Remained calm and professional while working in a high-pressure environment with changing health and safety requirements.
- Maintained strict attention to detail when following screening protocols and identifying potential health concerns.
- Demonstrated reliability, punctuality, sound judgment, teamwork, and the ability to follow detailed procedures.
- Maintained a clean and organized screening area and properly utilized required personal protective equipment (PPE).
- Adapted quickly to updated COVID-19 guidelines, procedures, and workplace safety requirements.
Server
Steak N Shake
ROME, GA
09.2014 - 03.2019
- Greeted customers, took accurate food and beverage orders, and ensured timely delivery.
- Managed multiple tables and customer requests while maintaining accuracy and attention to detail.
- Provided professional and friendly customer service in a fast-paced restaurant environment.
- Communicated effectively with customers, coworkers, kitchen staff, and management.
- Responded professionally to customer questions and concerns and worked to resolve issues promptly.
- Collaborated with team members to maintain efficient restaurant operations during high-volume periods.
- Maintained clean, organized, and presentable dining areas in accordance with company standards.
- Processed cash, credit, and debit transactions accurately and responsibly.
- Demonstrated reliability, punctuality, accountability, and a strong work ethic.
- Developed strong skills in communication, time management, multitasking, problem solving, and working under pressure.
Education
Coosa High School
Rome, GASkills
- Electronic health records
- Data entry accuracy
- Accurate Documentation & Data Management
- Medical documentation handling
- Record management
- Appointment scheduling
- Scheduling & Calendar Coordination
- Office administration
- Microsoft Office & Computer Proficiency
- Safety & Compliance Procedures
- Procedure adherence
- Detail orientation
- Organization & Time Management
- Task prioritization
- Confidential Information Handling
- Written and verbal communication
- Cross-Departmental Collaboration
- Customer relations
- Team collaboration
- Problem solving
- System adaptability
- Fast-paced environment
- Work ethic
- Professional accountability
Timeline
Front Office/Data Entry
Northwest Georgia Dermatology & Skin Cancer Consultants
05.2021 - Current
Safety Screener
Floyd Medical Center, FMC
08.2020 - 05.2021
Server
Steak N Shake
09.2014 - 03.2019
Coosa High School