Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Karkula

Dallas,TX

Summary

Dynamic leader with a proven track record at Evening Entertainment Group, adept in team building and inventory management. Excelled in elevating customer satisfaction and streamlining operations, achieving significant sales growth. Skilled in event planning and social media oversight, I foster strong relationships and drive brand visibility.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Backyard, Evening Entertainment Group
05.2021 - 10.2024
  • Opened four locations within Illinois and Texas.
  • Responsible for all aspects of operations, driving profitability within 6 months of the opening date.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. (60+)
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.



Assistant General Manager

Backyard, Evening Entertainment Group
11.2019 - 05.2021
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that drove employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.


Bartender | Shift Manager

Bottled Blonde, Evening Entertainment Group
11.2015 - 11.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Arts -

College Of Dupage
05-2015

Skills

  • Team Leadership
  • Mentor and coaching
  • Cross functional collaboration
  • Decision Making
  • Customer Service
  • Persuasive Communication
  • Sales and Revenue growth
  • Prioritization
  • Social Media Management
  • Customer relation management

Certification

  • Food Handler's Card or Permit - Various State Health Departments.
  • SafeServe Manager Certification – National Restaurant Association.
  • ServSafe Alcohol - National Restaurant Association.

Timeline

General Manager

Backyard, Evening Entertainment Group
05.2021 - 10.2024

Assistant General Manager

Backyard, Evening Entertainment Group
11.2019 - 05.2021

Bartender | Shift Manager

Bottled Blonde, Evening Entertainment Group
11.2015 - 11.2019

Associate of Arts -

College Of Dupage

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Olivia Karkula