Olivia Kennedy
Pembroke,NH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
8
8
years of professional experience
Work History
Event Sales Coordinator
Pembroke Pines Country Club
Pembroke, NH
06.2024 - Current
- Networked to build client base and promote products to new and existing clients.
- Coordinated event logistics, including venue selection, catering, and transportation.
- Maintained accurate records of customer information in order tracking system.
- Grew annual business sales with strategic networking and marketing initiatives.
- Provided support to the sales team by following up on leads and inquiries from customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty. Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted in developing marketing materials for various events.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals. Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Prepared invoices and collected payments from clients after completion of each event.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Customer Service Manager
Home Depot
Hooksett, NH
09.2020 - 08.2024
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Resolved customer inquiries and complaints requiring management-level escalation.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Produced thorough, accurate and timely reports of project activities.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with customers to assist with order placement and offer updates on status and shipping. Monitored and tracked customer orders to meet lead times and drive on-time delivery.
Sales Representative
Express Fitness
Hooksett, NH
02.2017 - 06.2021
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Identified and contacted potential members to explain membership benefits.
Education
High School Diploma -
Pembroke Academy
Pembroke, NH06-2019
Associate of Business Administration -
NHTI
ConcordSkills
- Sales strategy development
- Organizational skills
- Professionalism
- Conflict resolution
- Customer service
- Communication
- Product and service sales
- Goal-oriented mindset
- Team collaboration
Timeline
Event Sales Coordinator
Pembroke Pines Country Club
06.2024 - Current
Customer Service Manager
Home Depot
09.2020 - 08.2024
Sales Representative
Express Fitness
02.2017 - 06.2021
High School Diploma -
Pembroke Academy
Associate of Business Administration -
NHTI
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