Olivia Knapp
WESTERVILLE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Host
Uptown Deli And Brew / Temperance Row Brewing
04.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Store Associate
Donatos
06.2022 - 03.2023
- Answered questions about store policies and addressed customer concerns.
- Prepared food in a timely manner.
- Worked to provide a quick and convenient atmosphere for customers.
- Handled and organized pick up and delivery orders and checked out customers.
Store Associate
Zumiez
09.2021 - 03.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Store Associate
Journeys Shoes
04.2021 - 09.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Located merchandise across various stores to address customer needs.
- Provided product demonstrations to highlight features, benefits and value.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Westerville South Highschool
Westerville, OH05.2023
Skills
- Reservations Management
- Server Support
- Telephone Reception
- Team Collaboration
- POS Software
- Customer Service
- Decision Making
- Problem Solving Abilities
Timeline
Host
Uptown Deli And Brew / Temperance Row Brewing
04.2023 - Current
Store Associate
Donatos
06.2022 - 03.2023
Store Associate
Zumiez
09.2021 - 03.2022
Store Associate
Journeys Shoes
04.2021 - 09.2021
High School Diploma -
Westerville South Highschool
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