Olivia Knight
Wauwatosa,Wisconsin
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
ProHealth Care (Waukesha Memorial Hospital)
Waukesha, Wisconsin
02.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors courteously and professionally.
- Responded to patient inquiries regarding billing or financial matters.
- Assisted with scheduling outpatient appointments.
Mortgage Loan Processor
UW Credit Union
Waukesha, WI
08.2021 - 05.2023
- Reviewing information to determine which income documents need to be requested.
- Processed loan documents and ensured compliance with federal regulations.
- Provided customer service by responding to inquiries regarding loan status.
- Submitted completed loan packages to the underwriting department for approval or denial decisions.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
Senior Mortgage Loan Processor
Dovenmuehle
Brookfield, WI
08.2020 - 06.2021
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Analyzed applicant's financial status, credit history, and property appraisal to determine the feasibility of granting loans.
- Provided guidance to Loan Officers on complex loan products or processes.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment, and other documentation as required.
- Interpreted mortgage regulations regarding income calculations, debt-to-income ratios, and other lending criteria.
Loan Coordinator
BMO Harris Bank
Brookfield, WI
09.2016 - 08.2020
- Coordinated loan closings by verifying documentation and scheduling closing dates.
- Developed and maintained relationships with customers, lenders, and other stakeholders.
- Processed loan payments, interest charges, fees, and principal balances as needed.
- Conducted follow-up calls to confirm receipt of application materials from customers.
- Issued final loan approval after verifying all required documents were received.
Application Specialist
Northwestern Mutual Life
Milwaukee, WI
03.2016 - 09.2016
- Organize and work with detailed office records, maintaining files for each policyholder, including policies that are to be reinstated or canceled
- Drafted and edited reports, memos, letters, and other documents for internal and external stakeholders.
- Analyzed legislative and regulatory changes that could impact existing policies.
- Provided customer service to policyholders, responding to inquiries regarding billing and coverage information.
- Developed relationships with insurance providers to ensure accurate and timely processing of claims.
Administrative Coordinator
Captel
Milwaukee, WI
03.2015 - 02.2016
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers and crews.
- Developed a successful filing system to increase the ability to retain and recover documents, reports, and records.
- Calculated and processed payroll, monthly billing, and invoices for large corporate accounts.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Courteously greeted visitors and directed them to the appropriate office or person.
Cleaning Supervisor
Clean Power
Milwaukee, WI
08.2012 - 11.2013
- Established a hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Adhered to company policies and procedures while upholding safety standards by OSHA regulations.
- Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions.
- Practiced safe work habits and wore protective safety equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
Accounting Assistant
Coleman & Williams Accounting Firm
Milwaukee, WI
06.2008 - 08.2008
- Developed procedures for more efficient workflow in the accounting department.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Implemented a program to create daily spreadsheets and streamline financial reporting.
- Prepared and processed payrolls.
- Assisted with payroll processing by entering employee hours into the system.
Education
BBA - Criminal Justice
University of Wisconsin
Milwaukee06-2027
Skills
- Training Coordination
- Registration and Admissions
- Quality Assurance
- Appointment Scheduling
- Insurance Verification
- Multitasking and Organization
- HIPAA Compliance
- Insurance Company Knowledgeable
- Relationship Building
- Team Leadership
Timeline
Patient Access Representative
ProHealth Care (Waukesha Memorial Hospital)
02.2023 - Current
Mortgage Loan Processor
UW Credit Union
08.2021 - 05.2023
Senior Mortgage Loan Processor
Dovenmuehle
08.2020 - 06.2021
Loan Coordinator
BMO Harris Bank
09.2016 - 08.2020
Application Specialist
Northwestern Mutual Life
03.2016 - 09.2016
Administrative Coordinator
Captel
03.2015 - 02.2016
Cleaning Supervisor
Clean Power
08.2012 - 11.2013
Accounting Assistant
Coleman & Williams Accounting Firm
06.2008 - 08.2008
BBA - Criminal Justice
University of Wisconsin
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