OLIVIA KOSYLA
Philadelphia,PA
Summary
Highly motivated patient representative who demonstrates skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
3
3
years of professional experience
Work History
Centralized Access Representative
RWJBarnabas Health
09.2021 - 10.2023
- Used Epic Systems to verify all outpatient procedures and assist patients with understanding insurance regulations
- Complied with HIPAA for privacy protection
- Assisted in resolving billing issues and insurance disputes
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Communications and Advertising Intern
Diamond Edge Communication
08.2020 - 04.2021
- Provided administrative support such as scheduling meetings, filing documents, ordering supplies
- Magnified brand awareness by compiling consumer information and market trends to mold marketing approaches accordingly
- Reviewed customers' products, advertising history, and business to identify effective advertising solutions
- Built interpersonal business skills in a team setting.
Education
Bachelor of Arts: Advertising And Communications -
Temple University
Philadelphia, PA12.2024
Certification in Project Management -
Community College of Philadelphia
Philadelphia, PASkills
- Project Management
- Customer Service
- Healthcare Revenue
- Branding/Rebranding
- Digital Media
- Problem-solving
- MS Office
- Interpersonal and communication skills
Timeline
Centralized Access Representative
RWJBarnabas Health
09.2021 - 10.2023
Communications and Advertising Intern
Diamond Edge Communication
08.2020 - 04.2021
Bachelor of Arts: Advertising And Communications -
Temple University
Certification in Project Management -
Community College of Philadelphia
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