Olivia Kulikowski
Hickory Hills,IL
Summary
Results-driven professional with a strong work ethic and exceptional interpersonal skills, adept at thriving in fast-paced environments. Demonstrates adaptability to last-minute changes while consistently delivering high-quality work under pressure. Possesses a proven ability to master new skills quickly and work effectively independently. Committed to embracing new challenges and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
American Family Insurance
Madison, WI
06.2023 - Current
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Navigated computer system to look up customer information and update policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Participated in team meetings and contributed to team goals and objectives.
- Asked probing questions and offered solutions to resolve customer issues.
- Verified accuracy of customer data entered into the system.
- Handled modification and updating of policies.
- Processed insurance policy changes and updates accurately and efficiently.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Provided detailed explanations of insurance coverage and policy limitations to customers.
- Provided quotes on various types of insurance policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Agent Assistant
Violetta Wujkowski American Family Insurance
Niles, IL
05.2022 - 05.2023
- Processed payments from customers for services rendered by the agency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
- Assisted agents with daily tasks such as scheduling appointments, filing paperwork and conducting research.
- Managed client database and maintained accurate and up-to-date contact information.
- Advised customers on available coverage options that best fit their individual needs.
- Navigated computer system to look up customer information and update policies.
- Educated customers on new insurance products and services relevant to their needs.
Assistant
RG Logistic Inc
West Chicago, IL
12.2018 - 04.2022
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Addressed questions, problems or requests for service or equipment.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Answered phones and routed voicemails to respective employees.
Education
Associate of Applied Science - Criminal Justice
Moraine Valley Community College
Palos Hills, IL12-2023
Skills
- Insurance terminology
- Client education
- Organization
- Verbal and written communication
- Research skills
- Insurance coverage verification
- Multitasking Abilities
- Communication skills
- Cross-selling
- Problem-solving
- Time management
Certification
- Property & Casualty Insurance Producers License
( AZ,CO,GA,ID,IL,IN,IA,KS,MN,MO,NE,NV,ND,OH,OR,SD,UT,WA,WI)
Languages
Polish
Professional
References
References available upon request.
Timeline
Insurance Customer Service Representative
American Family Insurance
06.2023 - Current
Agent Assistant
Violetta Wujkowski American Family Insurance
05.2022 - 05.2023
Assistant
RG Logistic Inc
12.2018 - 04.2022
Associate of Applied Science - Criminal Justice
Moraine Valley Community College
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