Emily Lehman
Richmond,VA
Summary
Professional administrative specialist with 3+ years experience prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions. Expertise in crisis intervention and community advocacy.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Mango Salon
06.2022 - Current
- Enhanced customer satisfaction at an award-winning hair salon by providing efficient and professional front desk services while documenting and promoting client retention
- Scheduled appointments both in salon and in the call center by accurately using reservation software, reducing conflicts or doublebookings
- Managed high-call volumes, ensuring swift inquiry resolution through proper personnel allocation.
- Delivered critical administrative assistance to managers and stylists.
Backstage Manager and Production Assistant
World Class Talent Experience
01.2021 - 08.2022
- Managed backstage activities and acted as runner for event production at touring dance competitions.
- Staffed check-in to guide attendees and managed merchandise sales.
- Contributed to successful productions with precise stage management duties including calling cues and providing support to performers.
- Organized pre-show preparations including dressing room assignments, green room setup, and hospitality arrangements for talent.
Barista
Shoredog Cafe
05.2021 - 09.2021
- Performed barista and server duties in a high-traffic setting.
- Handled both opening and closing responsibilities efficiently.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Instructed employees in effective use of premium coffee equipment and restaurant tools.
Barista and Bookseller
Barnes & Noble
08.2020 - 12.2020
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Reception and Adoption Counselor
Lynchburg Humane Society
08.2019 - 04.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Facilitated adoptions, connecting numerous pets with loving forever homes
- Updated shelter database and assisted in daily social media management
- Educated customers on proper pet care techniques, resulting in healthier pets and happier owners.
- Performed feeding, walking, and socializing tasks for pets and ensured they had clean and comfortable surroundings
Assistant Teacher
Elizabeth's Early Learning Center
02.2018 - 08.2019
- Assisted lead teacher and provided responsive caregiving
- Utilized knowledge of behavior management and early childhood development to encourage educational play and healthy emotional regulation
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Psychology, Concentration in Human Services
Liberty University
Lynchburg01.2018
Skills
- Customer Service
- Administrative skills
- Active Listening
- Appointment scheduling
- Professional Communication
- Microsoft Office
- Production & Event Managing
- Crisis Intervention
- Trauma-Informed Care
- Data Collection & Organization
- Team Building
Timeline
Front Desk Receptionist
Mango Salon
06.2022 - Current
Barista
Shoredog Cafe
05.2021 - 09.2021
Backstage Manager and Production Assistant
World Class Talent Experience
01.2021 - 08.2022
Barista and Bookseller
Barnes & Noble
08.2020 - 12.2020
Front Desk Reception and Adoption Counselor
Lynchburg Humane Society
08.2019 - 04.2020
Assistant Teacher
Elizabeth's Early Learning Center
02.2018 - 08.2019
Bachelor of Science - Psychology, Concentration in Human Services
Liberty University
Similar Profiles
Kelly MaloneKelly Malone
Designer/Educator/Customer Relations Specialist at Mango SalonDesigner/Educator/Customer Relations Specialist at Mango Salon
Avery St.GeorgeAvery St.George
Apprentice at Mango SalonApprentice at Mango Salon
Yi LuoYi Luo
Dessert Shop Kitchen Helper at Mango Mango DessertDessert Shop Kitchen Helper at Mango Mango Dessert