Olivia Lester
The Bronx,NY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Cashier and Server
Christopher Baxter
The Bronx, NY
08.2021 - 12.2024
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer questions and provided store information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed customer payments quickly and returned exact change and receipts.
Education
GED -
CUNY Prep
The Bronx, NYSkills
- Product restocking
- Returns processing
- Drawer balancing
- Sales techniques mastery
- Complex Problem-solving
- Checkout monitoring
- Refunds and exchanges
- Order taking
- Training and onboarding
- ID verification
- Order packaging
- Product recommendations
- Inventory control
- Issue resolution
Timeline
Cashier and Server
Christopher Baxter
08.2021 - 12.2024
GED -
CUNY Prep