Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Lund

Duluth,MN

Summary

Adept at enhancing customer experiences and team performance, my tenure at Dicks Sporting Goods showcased the ability to implement effective merchandising strategies and provide comprehensive staff training. Leveraging critical thinking and exceptional customer service skills, This significantly contributed to project efficiency and customer satisfaction. My approach consistently fosters improved collaboration and repeat business.

Overview

6
6
years of professional experience

Work History

Merchandising Team Lead

Dicks Sporting Goods
08.2021 - Current

Enhanced customer experience by providing exceptional service while maintaining well-organized sales floor environment.

  • Implemented planograms to create consistent visual presentations.
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Streamlined communications between merchandising team members, resulting in improved collaboration and efficiency during projects.

Personal Care Assistant

Best Care Agency
01.2018 - 07.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Bachelor of Science - Biology

University of Wisconsin Superior
Superior, WI
12.2023

Skills

  • Customer Service
  • Attention to Detail
  • Critical Thinking
  • Staff Training
  • Data Analysis
  • Laboratory instrumentation
  • Time Management
  • Reliability and punctuality
  • Data Analysis
  • Laboratory instrumentation

Timeline

Merchandising Team Lead

Dicks Sporting Goods
08.2021 - Current

Personal Care Assistant

Best Care Agency
01.2018 - 07.2021

Bachelor of Science - Biology

University of Wisconsin Superior
Olivia Lund