Olivia Luster
Santa Clarita,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in afast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Qualfon
Remote/Work From Home, CA
08.2024 - Current
- Medical Dental Insurance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Quality Assurance
TEKsystems
Remote/Work From Home, CA
06.2023 - Current
- Company Overview: California Covid-19 Rent Relief-HORNE
- Ensured quality assurance processing claims for the California rent relief project
- Audited claims and sustained customer service with applicants to ensure the best and most accurate processing of claims
Claims Specialist Team Lead
Maximus EDD
Remote/Work From Home, CA
01.2022 - 03.2023
- Company Overview: California EDD Unemployment
- Worked closely with each agent to ensure they were meeting required standards for quality and productivity based on predefined KPIs
- Adjusting employer/employee claims data entry customer service
- Led by example and provided solutions to both peers and supervisors
Office Manager/Retention specialist
EcoShield Pest control
Chatsworth
07.2018 - 03.2020
- Managing the office, answering emails, phone calls, and voicemails from customers on a daily basis.
- Scheduling appointments, Customer retention
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Maintained office efficiency by organizing operations and procedures
Enrollment Specialist
Vigilance Health
Calabasas
03.2017 - 07.2018
- Answering phones, cold calling, scheduling, copying, filing, medical charting, medical coding, and other clerical/customer service duties.
Caregiver
Jeffrey Imber Home Care
West Hills, USA
04.2014 - 09.2017
- Performed daily tasks necessary for the care of 1 client.
- Managed house duties, such as cleaning and medication.
- Scheduled medical appointments.
Caregiver
Meridian Senior Living
West Hills, USA
07.2013 - 04.2015
- Managed front desk operations, such as food orders and room requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the central telephone system and directed calls accordingly.
Caregiver
Sunrise Senior living
Calabasas
11.2011 - 07.2012
- Daily care of seniors living at the facility
- Duties of everyday care include feeding, changing, laundry, and transferring.
- Customer Service.
Education
Associate of Applied Science -
College of The Canyons
Canyon Country, CASkills
- Excel
- Customer service
- Front desk
- Office Management
- Payroll
- Microsoft Outlook
- EMR Systems
- Data Entry
- QuickBooks
- Medical Records
- Information Security
- Appointment Scheduling
- Inbound and Outbound Calling
- Account updating
- Complaint resolution
Languages
- English
- Sign Language
Languages
English
Native/ Bilingual
American Sign Language
Limited
References
References available upon request.
Timeline
Customer Service Representative
Qualfon
08.2024 - Current
Quality Assurance
TEKsystems
06.2023 - Current
Claims Specialist Team Lead
Maximus EDD
01.2022 - 03.2023
Office Manager/Retention specialist
EcoShield Pest control
07.2018 - 03.2020
Enrollment Specialist
Vigilance Health
03.2017 - 07.2018
Caregiver
Jeffrey Imber Home Care
04.2014 - 09.2017
Caregiver
Meridian Senior Living
07.2013 - 04.2015
Caregiver
Sunrise Senior living
11.2011 - 07.2012
Associate of Applied Science -
College of The Canyons
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