Olivia MacInnis
Cranston
Summary
Extremely dedicated individual with 5 years banking experience eager to develop professional career further Enthusiastic worker who is driven to take on new responsibilities and develop new skills
Overview
4
4
years of professional experience
Work History
Account Maintenance Senior Specialist
Citizens Bank
12.2022 - Current
- Sole performer for all student and merchant charge off accounts with Citizens
- Executed account maintenance on active and charged off accounts
- Processed student and PERL offsets
- Handled fraud offsets on charged off accounts
- Fee rebates for charged off accounts
- Handled quality assurance on auto extensions
- Reperformed extension processes minimizing errors for quality control reporting
- Managing multiple mailboxes
- Working in compliance with bank standards.
Head Teller
Citizens Bank
08.2019 - 12.2022
- Handling all operational duties in branch
- Cash ordering & shipment
- Maintaining Quartey audits
- Archiving branch documents
- Working in compliance with bank standards
- Processed daily client transactions including deposits, withdrawals, money transfers, loan payments, issuing cashier checks
- Assisting clients by answering and handling questions/concerns.
Education
Bachelor’s Degree -
Salem State University
Salem, MA05.2018
High School Diploma -
Douglas High School
Douglas, MA05.2014
Skills
- Goal oriented
- Self-motivated
- Customer service
- Problem solving
- Accepts direction well
- Organized
- Adapts to change well
- Strong attention to detail
Technical Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- FICO DM, MAINFRAME, FISERV, EPOST, STAR, VELOCITY, TOUCHPOINT, PEGA, NELNET, CAM, WRAAP, TSYS, FIS, EPAY
References
- Michelle Foster, (401) 688-1157, Colleague at Citizens Bank
- Wilmarie Cotto, (401) 215-3282, Manager at Citizens Bank
- Melodie Roy, (508) 889-4910, Co-worker at Grille on Main
- Danielle Heeks, (401) 536-5991, Colleague at Citizens Bank
Timeline
Account Maintenance Senior Specialist
Citizens Bank
12.2022 - Current
Head Teller
Citizens Bank
08.2019 - 12.2022
Bachelor’s Degree -
Salem State University
High School Diploma -
Douglas High School
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