- Volunteer Work
- Enjoy participating in running for overall physical and mental well-being
- Fundraising Events
- Personal Development and Self-Improvement
Olivia MacIver
Toms River,NJ
Summary
Dynamic and dedicated professional with extensive experience in customer service at Three Bs Bar and Bistro. Proven ability to excel in high-pressure environments while showcasing strong multitasking and conflict resolution skills. Recognized for enhancing guest experiences and effectively training new team members, contributing to a cohesive and efficient workplace.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Three Bs Bar and Bistro
12.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Worker
Playa Bowls
07.2022 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Volunteer
Trenton Circus Squad
10.2024 - 10.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
TEAM
09.2022 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
High School Diploma -
The College of New Jersey
Trenton, NJ05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
Interests
Timeline
Restaurant Hostess
Three Bs Bar and Bistro
12.2024 - Current
Volunteer
Trenton Circus Squad
10.2024 - 10.2024
Volunteer
TEAM
09.2022 - 06.2024
Restaurant Worker
Playa Bowls
07.2022 - Current
High School Diploma -
The College of New Jersey
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