Olivia Mangus
Elizabeth City,NC
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Elizabeth City, NC
04.2024 - 06.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained proper storage and security conditions for drugs.
- Prepared and processed medical insurance claim forms and records.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Established or maintained medications and other patient profiles.
- Mixed pharmaceutical preparations according to written prescriptions.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
CNA
CNA
Moyock, North Carolina
08.2018 - 08.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Administered medications and educated patients and families on correct at-home administration.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Reminded patients to take prescribed medications or nutritional supplements.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Education
High School Diploma -
Currituck County High School
Barco, NC06-2019
Skills
- Drug safety
- Medication Dispensing
- Order Verification
- Drug Inventory Management
- Workflow Optimization
- Drug utilization review
- Prescription Filling
- Insurance Billing
- Regulatory Compliance
- FDA compliance
- Supply Restocking
- Drug Inventory Control
- Billing support
- Confidentiality and HIPAA
- Patient confidentiality
- Patient education and counseling
- Medication labels
- Verifying orders
- Stocking shelves
- Answering customer questions
- New Hire Onboarding
- FDA and HIPAA compliance
- Drug storage procedures
- Manual and automated medication dispensing
- Problem-solving skills
- Quality assurance and control
- HIPAA
- Labeling prescriptions
- Team Collaboration
- Healthcare regulations
Timeline
Pharmacy Technician
CVS Pharmacy
04.2024 - 06.2024
CNA
CNA
08.2018 - 08.2021
High School Diploma -
Currituck County High School