Olivia Martinson
Prescott,AZ
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Hostess
Bear And Dragon
Prescott, AZ
11.2023 - 04.2025
- Maintained a clean and organized dining area.
- Took reservations from patrons by phone or online.
- Resolved any customer complaints or issues quickly and professionally.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered telephone to provide dining information and take reservations.
Michaels on Naples
Hostess
Long Beach, California
02.2020 - 08.2022
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Spa Receptionist
Jacqueline Martinson
Prescott, Arizona
01.2018 - 10.2018
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Conducted monthly inventory checks of products used during treatments to ensure proper restocking procedures are followed.
- Booked appointments and handled phone call services
- Demonstrated excellent customer service skills when interacting with clients.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted customers and answered inquiries in a friendly and helpful manner.
Education
Trade School - Aesthetics
Rogers Academy of Beauty
Prescott, Arizona06-2025
Skills
- Appointment scheduling
- Inventory management
- Team collaboration
- Greet guests
- Cleanliness maintenance
- Warm and friendly
- Service oriented
- Problem-solving abilities
- Adaptability
- Excellent communication
- Professional attitude
References
References available upon request.
Timeline
Hostess
Bear And Dragon
11.2023 - 04.2025
Michaels on Naples
Hostess
02.2020 - 08.2022
Spa Receptionist
Jacqueline Martinson
01.2018 - 10.2018
Trade School - Aesthetics
Rogers Academy of Beauty