Olivia McGovern
Beverly,NJ
Summary
Dependable Server, Hostess, and To-Go Specialist that is successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable with expertise in team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Hostess
Red Robin
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
To-Go Specialist
Red Robin
10.2022 - 08.2023
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Server
Red Robin
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lifeguard
Millenial Pools
04.2022 - 08.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
Hostess
Olive Garden
03.2021 - 10.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, and kept track of table rotation through the computer system.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
Palmyra High School
Palmyra, NJ06.2023
Skills
- Guest Engagement
- Effective Multitasking
- Customer service expertise
- Food Delivery
Timeline
Hostess
Red Robin
10.2022 - 08.2023
To-Go Specialist
Red Robin
10.2022 - 08.2023
Server
Red Robin
10.2022 - 08.2023
Lifeguard
Millenial Pools
04.2022 - 08.2022
Hostess
Olive Garden
03.2021 - 10.2021
High School Diploma -
Palmyra High School
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