Olivia Miley
HyVee Grocery
Plattsmouth,NE
5
years of professional experience
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work History
Starbucks Manager
2 Years 10 Months- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Analyzed sales trends to inform strategic decisions for product offerings and merchandising efforts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled costs to keep business operating within budget and increase profits.
Kitchen Cook
1 Year 1 Month- Ensured compliance with health regulations through regular kitchen inspections and cleanliness checks.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
Starbucks Barista
1 Year 3 Months- Crafted high-quality beverages in fast-paced environment, ensuring customer satisfaction and order accuracy.
- Trained new baristas on beverage preparation and customer service techniques, enhancing team performance.
- Provided exceptional customer service by engaging with customers and resolving issues promptly.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma
- [3.4] GPA
- Extracurricular Activities: [Band, Theater, JROTC]
Associate of Arts - Audio Communications
Skills
Customer service
Teamwork and collaboration
Attention to detail
Inventory management
Time management
Adaptability
Reliable and responsible
Timeline
Starbucks Manager
HyVee Grocery
10.2023 - CurrentRead More
Kitchen Cook
Hyvee Market Grill
08.2022 - 09.2023Read More
Starbucks Barista
Starbucks
05.2021 - 08.2022Read More
Metropolitan Community College
Associate of Arts from Audio Communications
Read More
Plattsmouth High School
High School Diploma
Read More