Olivia Miller
Viola,Delaware
Summary
I attended POLYTECH High School and graduated in June 2025 with my Clinical Certified Medical Assistant certification. I have experience in patient scheduling, medical records management, and front-desk operations. I use strong communication and organizational skills to support quality patient care and improve office efficiency. I am knowledgeable about healthcare protocols and have a proven ability to maintain patient confidentiality and ensure patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Urology Associates of Delaware
Dover, DE
07.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in insurance verification and processing to ensure accurate billing.
- Responded to patient inquiries, providing information on services and procedures.
- Maintained electronic health records with attention to detail for compliance purposes.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Nutrition Club Manager
Next Level Nutrition
Milford, Delaware
07.2021 - 12.2023
- My job as a Nutrition club manager was to over see day to day operations, utilized strong customer service skills to ensure positive experience for members and customers, as well as developing ads, menus, pricing and special offers to increase revenue and satisfy customers.
- Some of my behind-the-scenes tasks were things such as: Monitoring inventory levels as well as placing orders to receive the products needed, planning special events such as banquets or events, managing budget and forecasting equipment, minimizing expenses and reviewing products, as well as creating marketing campaigns for social media platforms to improve club events and revenue.
Education
Technical High School Diploma - Medical Assisting
Polytech High School
06.2025
Skills
- Management
- Business Developing and Planning
- Customer Service
- Phone & Email Etiquette
- Excellent communication
- Organized
- Medical terminology
- EMR / EHR
- Documentation
- Patient interaction
Certification
- Clinical Certified Medical Assistant
- CPR
- Basic First Aid
Timeline
Medical Receptionist
Urology Associates of Delaware
07.2024 - Current
Nutrition Club Manager
Next Level Nutrition
07.2021 - 12.2023
Technical High School Diploma - Medical Assisting
Polytech High School