Olivia Mobus
Denver,CO
Summary
Proven leader with extensive experience at Dairy Queen, excelling in staff supervision and customer service management. Skilled in conflict resolution and team leadership, significantly enhancing team efficiency and customer satisfaction. Expertise in training and rules enforcement, driving operational excellence, and maintaining high standards.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dairy Queen
06.2024 - Current
- Maintained clean and well-organized production areas
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
Supervisor
Dairy Queen
05.2020 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
Education
Bachelor of Science - Nursing
Regis University
Denver, CO05.2027
High School Diploma -
Littleton High School
Littleton, CO05.2022
Skills
- Customer Service Management
- Interpersonal Relations
- Staff Supervision
- Conflict Resolution
- Team Leadership
- Rules Enforcement
- Training Assistance
Timeline
Shift Leader
Dairy Queen
06.2024 - Current
Supervisor
Dairy Queen
05.2020 - 08.2022
Bachelor of Science - Nursing
Regis University
High School Diploma -
Littleton High School
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