Olivia O’Donnell
Phoenix
Summary
Dynamic sales professional with a proven track record at Club Pilates, excelling in customer service and relationship building. Adept at promoting memberships and achieving sales goals, I leverage product knowledge and clear communication to enhance member satisfaction and loyalty. Committed to fostering positive experiences and driving repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Sales and Service Specialist
Club Pilates
Phoenix
04.2025 - Current
- Deliver exceptional customer service, and address member questions to foster positive relationships.
- Promote memberships, class packages, and retail products, consistently meeting or exceeding sales goals.
- Guide new members through studio tours, class schedules, and onboarding processes.
- Manage front desk operations, including check-in/check-out, and scheduling.
- Follow up with customers after their purchase experience to ensure satisfaction.
- Educate members on various membership options and benefits available.
Study Abroad
Academia Italiana
Salerno
05.2024 - 06.2024
- Achieved Certificate of Frequency certification from Academia Italiana school of Italian upon completing level A2.1, comparable to Italian 201.
Sales Associate
One Stop Nutrition
Tempe
07.2023 - 04.2024
- Maintained in-depth knowledge of supplements, vitamins, protein powders, and other health products to educate customers on the benefits and usage.
- Created and maintained relationships with regular customers, driving repeat business and customer loyalty.
- Assisted with inventory control, including stocking shelves, checking expiration dates, and maintaining organized product displays.
- Prepared customized nutritional shakes and smoothies according to customer preferences, ensuring accurate ingredient portions and consistency.
- Recommended shake combinations based on individual dietary needs, fitness goals, and preferences (post-workout recovery, weight loss, or muscle gain).
- Maintained cleanliness and hygiene standards in the shake preparation area, adhering to health and safety regulations.
Service Associate
EoS Fitness
Tempe
09.2023 - 12.2023
- Greeted and assisted gym members and visitors with a friendly and professional attitude.
- Addressed member inquiries regarding gym services, memberships, cancellations and promotions.
- Provided excellent customer service by resolving concerns and complaints in a timely manner.
- Processed new memberships, renewals, and payments efficiently.
- Managed inventory for front desk supplies and gym merchandise.
Camp Counselor
Camp Erdman YMCA
Oahu
05.2023 - 07.2023
- Supervised campers during various outdoor activities to ensure their safety.
- Planned and organized games, arts and crafts, sports, hikes, and other camp activities.
- Provided emotional support and guidance to campers while promoting a positive camp atmosphere.
- Addressed any camp concerns, conflicts, or homesickness in a compassionate and helpful manner.
- Encouraged campers to develop independence, teamwork, and social skills.
- Administered first aid and ensured the health and well-being of campers.
- Documented incidents, accidents, and behavior issues and reported them to appropriate camp authorities.
Team Member
Salad And Go
Phoenix
12.2021 - 06.2022
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Developed positive customer relationships through friendly greetings and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through a series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
B.S. - Tourism Development and Management
Arizona State University
Downtown Phoenix, AZ05-2026
Certificate of Frequency - Italian
Academia Italiana
Salerno, Italy06.2024
High School Diploma -
Horizon High School
Scottsdale, AZ05.2022
Skills
- Customer service
- Product knowledge
- Sales and upselling
- Inventory management
- Stocking and replenishing
- Clear communication
- Positive attitude
- Willingness to learn
- Optimistic outlook
- Relationship building
- Problem solving
- Hospitality and accommodation
Certification
- CPR and First Aid certified
- Food Handlers License
Timeline
Member Sales and Service Specialist
Club Pilates
04.2025 - Current
Study Abroad
Academia Italiana
05.2024 - 06.2024
Service Associate
EoS Fitness
09.2023 - 12.2023
Sales Associate
One Stop Nutrition
07.2023 - 04.2024
Camp Counselor
Camp Erdman YMCA
05.2023 - 07.2023
Team Member
Salad And Go
12.2021 - 06.2022
B.S. - Tourism Development and Management
Arizona State University
Certificate of Frequency - Italian
Academia Italiana
High School Diploma -
Horizon High School