Olivia Ousby
Summary
Experienced in driving revenue growth through effective lead generation, CRM management, and persuasive communication. Known for building strong client relationships and adapting quickly to meet evolving business needs. Recognized for collaborative teamwork and delivering results. Skilled in creating a welcoming guest experience, greeting, seating, managing reservations, and ensuring prompt, solution-oriented service. Exceptional communicator with a commitment to customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Henry
04.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Development Representative
JR Capital
11.2024 - 04.2025
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Head Hostess/Server
Stonebriar Country Club
08.2022 - 08.2024
- Provided friendly, attentive service to all guests throughout their meal experience.
- Assisted in bussing tables to maintain clean and inviting atmosphere.
- Greeted customers warmly upon arrival and escorted them to their tables.
- Trained and mentored new employees in policies and procedures.
Food Runner
Seven Doors Kitchen & Cocktails
05.2021 - 07.2022
- Managed seating arrangements to accommodate guest preferences and maximize efficiency.
- Delivered food from kitchen to dining room tables to assist wait staff during peak hours.
Education
Bachelor of Science (B.S.) - Business Marketing
Arizona State University
05-2026
High School Diploma -
Hebron High School
Carrollton, TX05-2023
Skills
- Customer Service
- Communication
- Team Leadership
- Strong multitasking
- Organization
- Adaptability
Timeline
Restaurant Hostess
The Henry
04.2025 - Current
Sales Development Representative
JR Capital
11.2024 - 04.2025
Head Hostess/Server
Stonebriar Country Club
08.2022 - 08.2024
Food Runner
Seven Doors Kitchen & Cocktails
05.2021 - 07.2022
Bachelor of Science (B.S.) - Business Marketing
Arizona State University
High School Diploma -
Hebron High School
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