Olivia Pate
Helena,AL
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations, and events. Skilled at creating a welcoming atmosphere when attending to guests. Team player quick to assist FOH and BOH managers, bartenders, servers, and kitchen staff. Working also as a food runner, busser, and expo.
Caring and competent childcare provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Organized nature and proactive approach to solving problems and managing conflict.
Overview
1
1
year of professional experience
Work History
Hostess
Half Shell Oyster House
Pelham, AL
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
Nursery Assistant
Westwood Baptist Church
Alabaster, AL
02.2022 - 09.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage social skills and learning about Jesus
- Planned and guided age-appropriate tasks like reading, crafts, and activities.
- Administered medication and minor first aid to sick and injured students.
- Worked with other employees and volunteers to provide fun and safety to children.
Education
High School Diploma -
Home Schooled
Calera, AL/Helena, AL05.2023
Skills
- Wait List Management
- Guest Experience Management
- Team Player
- Active Listening and Communication
- Warm and Welcoming
- Table Bussing
- Guest Satisfaction
- Safety Monitoring and Management
- Problem-Solving Techniques
- Child Supervision
- Infant Care and Feeding
- Taking Initiative
Timeline
Hostess
Half Shell Oyster House
06.2022 - Current
Nursery Assistant
Westwood Baptist Church
02.2022 - 09.2022
High School Diploma -
Home Schooled
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