Olivia Pausche
Jacksonville,FL
Summary
Energetically driven and reliable, with a proven track record at Orange Blossoms for increasing sales through exceptional customer service and upselling. As a Shift Leader at Pita Pit, I enhanced customer satisfaction and trained new staff, showcasing my strong work ethic and multitasking abilities. Skilled in cash handling and guest engagement, I consistently exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Server
Orange Blossoms
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Pita Pit
01.2020 - 08.2021
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Duncan U. Fletcher High School
Neptune Beach, FL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Reliable and Responsible
- Multitasking
Timeline
Server
Orange Blossoms
08.2021 - Current
Shift Leader
Pita Pit
01.2020 - 08.2021
Duncan U. Fletcher High School