Summary
Overview
Work History
Education
Skills
Languages
References
Affiliations
Timeline
Generic

Olivia Pederson

Minneapolis,MN

Summary

Early-career in customer service, with growth from courtesy clerk to front-end supervisor. Experienced in supervising associates, training cashiers, and resolving register issues. Strong attention to detail, calm under pressure, bilingual communication, and customer service skills support efficient daily operations.

Overview

3
3
Languages
5
5
years of professional experience

Work History

Front End Supervisor

Kowalski's Markets
Minneapolis, Minnesota
09.2026 - Current
  • Same as stated before, I transferred stores to gain experience while attending school.

Front End Supervisor

Kowalski's Markets
Excelsior, Minnesota
07.2024 - Current
  • Supervised front-end associates and coordinated daily register coverage
  • Trained cashiers on POS procedures and customer service standards
  • Resolved register errors and payment issues for front-end transactions
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Enforced store policies and supported service desk operations
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Cashier

Kowalski's Markets
Excelsior, Minnesota
09.2023 - Current
  • I was promoted to cashier.
  • Learned how to use a cash register/POS system.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.

Front End Courtesy Clerk

Kowalski's Markets
Excelsior, Minnesota
07.2022 - Current
  • Bagged people's groceries and helped them outside to their cars.
  • Helped out wherever I was needed, whether that was with cleaning tasks, customer requests, or supervisor requests.
  • I developed my customer service skills by interacting with the public.

Babysitter

Independant
, MN
07.2021 - 12.2023
  • Supervised children in private homes for independent families
  • In 2021, I got a babysitting certificate and CPR certificate so that I could babysit for my neighbors and other acquaintances.

Education

High School Diploma -

Minnetonka High School
Minnetonka, MN
06-2025

Some College (No Degree) - Undeclared

University of Minnesota
Minneapolis, MN

Skills

  • Supervision and leadership
  • Staff training
  • Attention to detail
  • Customer service
  • Problem solving
  • POS operation
  • Spanish proficiency

Languages

Spanish
Professional
American Sign Language
Limited
French
Elementary

References

References available upon request.

Affiliations

Volunteer, The Humanity Alliance, Victoria Minnesota (2025)

Timeline

Front End Supervisor

Kowalski's Markets
09.2026 - Current

Front End Supervisor

Kowalski's Markets
07.2024 - Current

Cashier

Kowalski's Markets
09.2023 - Current

Front End Courtesy Clerk

Kowalski's Markets
07.2022 - Current

Babysitter

Independant
07.2021 - 12.2023

High School Diploma -

Minnetonka High School

Some College (No Degree) - Undeclared

University of Minnesota
Olivia Pederson