Olivia Penny
East Lansing,MI
Summary
A highly motivated and detail-oriented Human Resource student seeking experience and opportunities to utilize academic knowledge and gain practical experience in recruitment, employee relations, and organizational development. Desire to take on new challenges,strong work experiences, and new opportunities.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
East Lansing, MI
10.2023 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Server
Kalamazoo Country Club
Kalamazoo, MI
04.2023 - 08.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Shift Leader
Biggby
Three Rivers , MI
08.2020 - 08.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Human Resources Management
Michigan State University
East Lansing, MI12-2024
High School Diploma -
Three Rivers High School
Three Rivers, MI05-2021
Skills
- Data Analysis
- Social Media Management
- Insurance databases
- Adaptability
- Leadership
- Problem solving
- Customer service
Affiliations
- Member of Alpha Phi at Michigan State University
- Member of U.S Figure Skating
- MSU Human Resource Association
Volunteer Work
Alpha Phi engages in various philanthropic activities and volunteer work to support its mission of promoting sisterhood, leadership, and service.
- Alpha Phi Foundation Events: walks, charity events, food drives
- Community Service Projects: Volunteering at homeless shelter in east lansing
Timeline
Pharmacy Technician
Walgreens
10.2023 - Current
Server
Kalamazoo Country Club
04.2023 - 08.2024
Shift Leader
Biggby
08.2020 - 08.2022
Bachelor of Science - Human Resources Management
Michigan State University
High School Diploma -
Three Rivers High School
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