Olivia Penny
Three Rivers,MI
Summary
Dynamic and results-oriented professional with experience at Walgreens and Greenleaf Hospitality Group, adept in problem-solving and team collaboration. Excelled in optimizing workflows and maintaining confidentiality, significantly enhancing operational efficiency. Skilled in utilizing MS Excel for data management and proficient in navigating complex insurance claims, demonstrating a blend of hard and soft skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
11.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Human Resources Intern
Greenleaf Hospitality Group
05.2024 - 08.2024
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Developed strong written and verbal communication skills.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Education
Bachelor of Science - Human Resources Development
Michigan State University
East Lansing, MI05-2025
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Affiliations
- Alpha Phi Sorority
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Human Resources Intern
Greenleaf Hospitality Group
05.2024 - 08.2024
Pharmacy Technician
Walgreens
11.2023 - Current
Bachelor of Science - Human Resources Development
Michigan State University
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