Olivia Perez
Bulverde,TX
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at National Vision honed my skills in optical measurements and customer service. Expert in insurance verification and adept at upselling, I consistently contributed to improved operational efficiency and sales growth. My analytical thinking and attention to detail ensured high-quality outcomes in fast-paced environments. Overall- I am a motivated Optician with a demonstrated ability to work well in busy environments. Friendly professional delivers positive engagement to put customers at ease. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
7
7
years of professional experience
Work History
Optician
National Vision
09.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Pizza Maker
Bubbas 33
01.2022 - 09.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect 8 team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Daycare Teacher
Childrens Lighthouse 1
01.2020 - 01.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for 15- 20 children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Shift Lead
Dunkin' Donuts
01.2019 - 02.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Line Cook
Longhorn Cafe
01.2017 - 01.2019
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- To maximize productivity, set up and prepared cooking supplies and workstations during opening and closing.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate of Arts - Criminal Justice
Northwest Vista College
San Antonio, TX01.2027
High School Diploma -
Smithson Valley High School
New Braunfels, TX06.2017
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Repairing Glasses
- Retail Sales
- Product Upselling
- Billing Processing
- Administrative Functions
- MS Office
Timeline
Optician
National Vision
09.2022 - Current
Pizza Maker
Bubbas 33
01.2022 - 09.2022
Daycare Teacher
Childrens Lighthouse 1
01.2020 - 01.2021
Shift Lead
Dunkin' Donuts
01.2019 - 02.2020
Line Cook
Longhorn Cafe
01.2017 - 01.2019
Associate of Arts - Criminal Justice
Northwest Vista College
High School Diploma -
Smithson Valley High School
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