Olivia Petrillo
Bozeman,MT
Summary
Detail-oriented Guest Experience Specialist skilled in complaint handling and feedback collection. Proven ability to enhance guest satisfaction through operational improvements and effective communication.
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist
Signature Aviation
12.2023 - Current
- Delivered exceptional customer service, ensuring positive guest experiences throughout airport operations.
- Coordinated flight schedules and provided timely updates to guests regarding arrivals and departures.
- Assisted in resolving guest inquiries, complaints, and feedback with professionalism and efficiency.
- Implemented operational improvements that enhanced overall guest satisfaction and streamlined processes.
Barista
Starbucks
06.2021 - 07.2022
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
Education
High School Diploma -
Standley Lake High School
Westminster, COPrivate Pilot Certificate -
Sky Hound Aviation
Three Forks Montana Skills
- Exceptional communication
- Guest relations
- Complaint handling
- Strong interpersonal skills
- Detail-oriented
- Guest accommodations
- Feedback collection
- Reservation management
Timeline
Guest Experience Specialist
Signature Aviation
12.2023 - Current
Barista
Starbucks
06.2021 - 07.2022
High School Diploma -
Standley Lake High School
Private Pilot Certificate -
Sky Hound Aviation