Olivia Phillips
PRINCE GEORGE,VA
Summary
Dynamic Sales Associate with proven expertise at Food Lion, excelling in customer service and problem-solving. Cultivated strong customer relationships, enhancing satisfaction and loyalty. Efficiently managed cash transactions and resolved complaints, ensuring a welcoming environment. Recognized for minimizing wait times and boosting store appeal through effective teamwork and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Food Lion
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Education
Diploma - General
Prince George High School
Prince George, VA06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
BLS
Timeline
Sales Associate
Food Lion
05.2023 - Current
Diploma - General
Prince George High School
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