Viva Phillips
Redwood City,CA
Summary
I am a results-driven business development and healthcare liaison professional with experience building referral partnerships, developing new business opportunities, and fostering strong client relationships. I am known for being highly motivated with a competitive mindset, excellent communication skills, and a proven ability to drive growth through strategic networking and exceptional service.
Overview
4
4
years of professional experience
Work History
Home Care Liaison
TheKey
Los Gatos, CA
10.2024 - Current
- Develop and maintain referral relationships with hospitals, physicians, rehabilitation centers, senior living communities, and other healthcare professionals.
- Successfully activated multiple new referral accounts, expanding the company's referral network and increasing opportunities for new client starts of care.
- Educate referral partners, clients, and families on home care services and personalized care solutions.
- Coordinate with internal care teams to ensure seamless client onboarding and continuity of care.
- Represent TheKey at networking events, community outreach initiatives, and healthcare industry functions.
- Identify new business opportunities while strengthening existing referral partnerships through consistent relationship management.
- Deliver exceptional customer service throughout the referral process, ensuring a positive experience for clients, families, and healthcare professionals.
Sales Development Representative
Twingate
Redwood City, CA
02.2024 - 08.2024
- Built relationships with prospective clients and strategic partners to support revenue growth.
- Generated qualified sales opportunities through outbound prospecting and creative pipeline development.
- Collaborated closely with Account Executives to support the sales cycle.
- Participated in discovery meetings to understand customer needs and sales strategies.
- Helped the sales team meet quota by supporting lead generation and account research initiatives.
Wrangler
Heart Six Ranch
Moran, WY
06.2023 - 09.2023
- Led guided horseback trail rides for groups of 10+ guests while ensuring safety and an exceptional customer experience.
- Maintained health records, feeding schedules, vaccinations, and farrier appointments for a herd of 140+ horses.
- Communicated ranch policies and safety procedures to guests.
- Administered basic first aid to guests and animals when necessary.
- Maintained equipment and facilities, enhancing operational efficiency.
Studio Operations Manager
F45 Training
San Diego, CA
09.2022 - 05.2023
- Managed daily studio operations for one of the nation's highest-performing F45 locations.
- Oversaw member experience, front desk operations, scheduling, and administrative processes.
- Maintained accurate sales reporting and operational budgets.
- Ensured compliance with company policies while delivering outstanding customer service.
- Supported membership growth through relationship building and operational excellence.
Education
Bachelor of Science - Marketing
San Diego State University
San Diego, CA05-2023
Skills
- Business Development
- Account Management
- Sales Prospecting
- Client Relationship Management (CRM)
- Community Outreach
- Customer Service
- Communication
- Marketing
- Team Collaboration
- Time Management
- Problem Solving
- Organization
Timeline
Home Care Liaison
TheKey
10.2024 - Current
Sales Development Representative
Twingate
02.2024 - 08.2024
Wrangler
Heart Six Ranch
06.2023 - 09.2023
Studio Operations Manager
F45 Training
09.2022 - 05.2023
Bachelor of Science - Marketing
San Diego State University