Olivia Podyma
Lockport,IL
Summary
Motivated Customer Service Representative with over 4 years of retail experience and 5 years in healthcare fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in polish. Focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Recognized by patients and management for delivering five-star patient care and a strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bright Light Medical Imaging
Bedford Park, Illinois
06.2021 - Current
- Scheduling clinic appointments(MRI,CT,US,XRAY,ECHO,EKG,EMG,MAMMOGRAM,BIOPSIES) 60-80 calls/12 hr shift
- Obtain financial clearance
- Perform all clerical processing for completion and disposition of assigned accounts while maintaining the confidentiality of all information, as stipulated in the HIPAA Privacy Rules
- Ensure all orders are scheduled in a timely manner
- Ensure all orders are scheduled correctly; name, exam type, authorization request, referring provider,diagnosis,etc
- Ensure all orders are followed up on in a timely manner after initial call
- Confirms exam type and the order match
- Obtain authorization for the services rendered, secure all required clinical documentation needed to obtain the authorization
- Sufficiently understand insurance protocols for referrals, co-payments, deductibles, allowances, etc
MRI Student
Bright Light Medical Imaging
Bedford Park,IL
01.2022 - 12.2022
- Worked on a Siemens 1.5T
- Screened patients and changed them into gowns if needed
- Helped patients on the MRI table
- Set up proper coil for each exam
- Scanned patients
- Injected patients with contrast if ordered by referring provider
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Patient Care Technician, Pulmonary Medicine
Edward Hospital
Naperville, IL
09.2019 - 06.2021
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Collect and transport urine,sputum and stool specimens to prepare for lab testing
- Check patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms
- Facilitate activities of daily living, including personal hygiene management, feeding and ambulation
Patient Care Technician
RML Specialty Hospital
Hinsdale, IL
03.2019 - 08.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding
- Transported patients between rooms and appointments or testing locations
- Supported patient admissions, discharges and transfers to promote team efficiency
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Documented observations and baseline measurements in medical records
Customer Service Representative
Tonys Finer Foods
Bridgeview, IL
02.2013 - 03.2019
- Bagged items to prevent fragile products from being damaged or broken
- Scanned items, weighed special purchases and entered codes to properly price items
- Engaged customers warmly and provided immediate and dedicated assistance
- Processed payments by check, cash, debit and credit and maintained accurate drawers
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Resolved customer complaints and maintained clean and tidy checkout area
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Answered customer telephone calls promptly and in an appropriate manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Education
Magnetic Resonance Imaging (MRI) Technology
Aquarius Institute
Des Plaines, IL12.2021
Certificate - Certified Nurse Assistant
Moraine Valley Community College
Palos Hills, IL02.2019
High School Diploma -
Reavis High School
Burbank, ILSkills
- Bilingual in english and polish
- Team leadership
- Customer relations
- Exceptional communication skills
- Quick learner
- Trusted key holder
- Multitasking
- Direct patient care
- Professional bedside manner
- Analytical skills
- Critical thinking
Certification
- ARMRIT
- Certified Nurse Assistant
- BLS
Timeline
MRI Student
Bright Light Medical Imaging
01.2022 - 12.2022
Front Desk Receptionist
Bright Light Medical Imaging
06.2021 - Current
Patient Care Technician, Pulmonary Medicine
Edward Hospital
09.2019 - 06.2021
Patient Care Technician
RML Specialty Hospital
03.2019 - 08.2019
Customer Service Representative
Tonys Finer Foods
02.2013 - 03.2019
Magnetic Resonance Imaging (MRI) Technology
Aquarius Institute
Certificate - Certified Nurse Assistant
Moraine Valley Community College
High School Diploma -
Reavis High School