Wiktoria Baclawski
Schaumburg,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Mario Tricoci Hair Salon & Day Spa
08.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed check-in and check-out procedures for guests.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
TopGolf
05.2022 - 08.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Granite City Food & Brewery
02.2020 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Arts - Criminal Justice
Roosevelt University
Chicago, IL12.2025
Skills
- Customer Service
- Highly Organized
- Cash & Transaction Handling
- Opening & Closing Procedures
- Guest Experience
- Bilingual - Polish
Timeline
Front Desk Receptionist
Mario Tricoci Hair Salon & Day Spa
08.2023 - Current
Server
TopGolf
05.2022 - 08.2023
Restaurant Hostess
Granite City Food & Brewery
02.2020 - 05.2022
Bachelor of Arts - Criminal Justice
Roosevelt University
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