Olivia Ramos
Palm Beach Gardens,FL
Summary
Dynamic and dedicated professional with a strong background in customer service from Olive Garden Restaurant. Proven multitasker skilled in greeting guests and enhancing satisfaction. Adept at creating engaging environments through active learning and effective communication, ensuring memorable experiences for all participants. Committed to fostering positive interactions and team collaboration.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Olive Garden Restaurant
01.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Recreation Assistant- Special Events
City of Palm Beach Gardens
01.2025 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Maintained order among participants and spectators to enforce conduct rules conformance.
Summer Soccer Camp Volunteer
PBGYAA
03.2021 - Current
- Addressed any conflicts or behavioral issues among campers promptly using effective conflict resolution strategies that led to positive outcomes.
- Boosted camper engagement by implementing creative soccer drills and activities tailored to individual skill levels.
- Enhanced team-building among campers through organizing collaborative games and group exercises.
- Improved overall camper satisfaction by providing a safe, fun, and inclusive environment for all participants.
Summer Camp Counselor Volunteer
Christ Fellowship Church
06.2024 - 06.2025
- Implemented safety protocols during activities to minimize risk of injury while maintaining an enjoyable atmosphere.
- Led groups of children safely through variety of camp activities.
- Demonstrated adaptability by adjusting activity plans based on changing weather conditions, availability of resources, or camper needs.
- Coordinated special events such as talent shows or themed days to provide memorable experiences for campers.
- Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
- Increased parent satisfaction with timely communication regarding camper progress and achievements.
TOP Soccer Volunteer
PBGYAA
03.2023 - 05.2023
- Represented organization positively and professionally while providing community with much-needed services.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - IB Program
William T. Dwyer High School
Palm Beach Gardens, FL05-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess
Olive Garden Restaurant
01.2025 - Current
Recreation Assistant- Special Events
City of Palm Beach Gardens
01.2025 - Current
Summer Camp Counselor Volunteer
Christ Fellowship Church
06.2024 - 06.2025
TOP Soccer Volunteer
PBGYAA
03.2023 - 05.2023
Summer Soccer Camp Volunteer
PBGYAA
03.2021 - Current
No Degree - IB Program
William T. Dwyer High School
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