Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Olivia Richardson

Sturgis,MS

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Hostess

Mugshots Bar & Grill
08.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers and food runners with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Delivered pick-up orders to guests.
  • Took dirty dishes off of tables and wiped them tables down.

Sunday School Teacher

Morgan Chapel Baptist Church
12.2020 - 10.2022
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Encouraged class participation to build student confidence and interest in church teachings.
  • Supported religious leaders in performing various duties.
  • Assisted with fundraising activities.

Education

High School Diploma -

Starkville Academy
Starkville, MS
05.2024

Skills

  • Complaint Handling
  • Dining Room Management
  • Food Running
  • Reservations Management
  • Customer Service
  • Dining Area Maintenance
  • Guest Complaint Resolution
  • Guest Engagement

Additional Information

  • Maintains a 3.9 GPA while taking several college level classes
  • Is the Captain of the Starkville Academy Lady Blues Dance team
  • Has excellent time management skills

Timeline

Hostess

Mugshots Bar & Grill
08.2023 - Current

Sunday School Teacher

Morgan Chapel Baptist Church
12.2020 - 10.2022

High School Diploma -

Starkville Academy

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Olivia Richardson