Olivia Rittenhouse
Downingtown,PA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Valley Veterinary Hospital & Cascade East Animal Clinic
08.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Assistant Teacher
Goddard School
06.2022 - 08.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Sales Associate
Christmas Tree Shops
05.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Chick-fil-A
03.2018 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
21st Century Cyber Charter School
West Chester, PA06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Administrative skills
- Office organization
- Hospitality services
- Filing
Nominated Teacher of the year award
During my two years at the Goddard school, I have achieved many accomplishments. One of them being nominated for the "Teacher of the year" award. This is a yearly nomination, that is done by each school individually .
Timeline
Front Desk Receptionist
Valley Veterinary Hospital & Cascade East Animal Clinic
08.2024 - 10.2024
Assistant Teacher
Goddard School
06.2022 - 08.2024
Sales Associate
Christmas Tree Shops
05.2021 - 12.2021
Cashier
Chick-fil-A
03.2018 - 03.2021
High School Diploma -
21st Century Cyber Charter School
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