Olivia Rollo

• Managed multi-site carwash operations overseeing 25+ employees, supervising staff performance, scheduling, and daily operations while leading recruiting, hiring, onboarding, and training; partnered with HR to enforce company policies, attendance standards, and handle employee relations confidentially; ensured high customer satisfaction by resolving issues, maintained efficient workflows, coordinated equipment maintenance and inventory, tracked sales and performance metrics to meet revenue goals, standardized processes to improve productivity, and handled administrative functions including payroll, cash management, reporting, and multi-location compliance.

- Experience with Microsoft office, Outlook and UKG Pro

- Lead and develop management teams, driving accountability in staffing, scheduling, and daily operations

- Oversee inventory, equipment maintenance, and vendor coordination across all locations

• Led a successful grand opening of a high-volume carwash, driving strong customer traffic, membership sales, and brand awareness while building a competitive, high-performing sales team focused on revenue growth and customer retention. Developed and maintained fleet accounts by partnering with local businesses to secure recurring revenue streams. Created a positive, energetic, and fun work environment that strengthened team morale and performance. Oversaw daily operations, ensuring efficient workflow, high service standards, and customer satisfaction during the launch phase. Trained staff in sales techniques and operational excellence while coaching team members to consistently meet and exceed goals. Demonstrated strong organization, ability to manage multiple priorities, and effective communication and problem-solving skills in a fast-paced, hands-on environment.

• Assistant General Manager with experience supporting daily operations in a high-volume carwash environment. Skilled in supervising staff, coordinating schedules, and assisting with recruiting, onboarding, and training new hires. Proven ability to deliver strong customer service, resolve issues efficiently, and maintain a positive team environment. Supported payroll, cash handling, inventory management, and reporting while ensuring compliance with company policies and attendance standards. Known for strong organization, ability to manage multiple priorities, and effective communication in fast-paced, hands-on settings.