Olivia Ryan
Macon,GA
Summary
At Piedmont Brewery & Kitchen, I dealt with a high-volume environment for two years (and some change) straight. While I dabbled in serving, my main role was being a senior hostess. I trained new hires, took customer complaints, fixed technical issues in the middle of rushes, repaired seating mishaps, and more. My duties as a host were endless - I would sometimes have to hop on the expediting line and send food out of the kitchen during our rush if the manager was caught up. I am used to a high-volume, stressful environment, and even then, that environment did not phase me as badly as it did when I was first hired.
In short, I can adapt and do what is needed if it goes outside my usual routine; I have no issue multitasking and assisting my coworkers and/or customers all in the span of a quick ten minute walk-around.
Overview
2
2
years of professional experience
Work History
Server/Hostess
Piedmont Brewery & Kitchen
Macon, GA
07.2022 - Current
- Adapted to multiple new POS systems introduced in peak business months.
- Cultivated warm relationships with regular customers and provided a positive first experience for new customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School - N/A
Mount De Sales Academy
Macon, GA05.2024
Skills
- Cash handling & digital transactions (voiding, splitting bills, gift cards, etc)
- Memory retention & memorization of menus, unspoken rules, and additional tips that made the dining experience easier for both server and customer
- Quality control when in the kitchen & in the dining room
- Suggestive selling on the merchandise, to-go beers, or menu items to curious customers (catering to specific wants and finding solutions that appeal or drive them to potentially spend more)
- Guest relations management with regular customers & new - encouraging the new to come again with exceptional first impressions & keeping the regulars satisfied with a sense of familiarity and excellent service
Timeline
Server/Hostess
Piedmont Brewery & Kitchen
07.2022 - Current
High School - N/A
Mount De Sales Academy