Olivia Sam
Syracuse,NY
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
4
4
years of professional experience
Work History
Server
Sweet Basil
Tully, NY
07.2024 - 03.2025
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
Freezer Picker
Aldis Warehouse
Tully, NY
07.2023 - 11.2024
- Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
- Worked efficiently to meet daily picking quotas.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Restaurant Hostess
Bull and Bear Roadhouse
Manlius, NY
04.2023 - 08.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Assigned patrons to suitable tables according to server rotation.
- Received and recorded patrons' dining reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
Hostess
Dashers Corner Pub
Homer, NY
08.2021 - 10.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phones promptly to record and confirm reservations.
Front Desk Receptionist
Nicky C's Pizza
Homer, NY
01.2021 - 10.2022
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Operated cash registers accurately to process customer payments.
- Checked inventory levels on a daily basis to ensure that all necessary items are stocked properly.
Education
Some College (No Degree) - Humanities and Social Sciences
Onondaga Community College
Syracuse, NYSkills
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Cleaning and sanitizing
- Food and beverage upselling
- Food running
- Reliability
Affiliations
- Guitar
- Hiking
Timeline
Server
Sweet Basil
07.2024 - 03.2025
Freezer Picker
Aldis Warehouse
07.2023 - 11.2024
Restaurant Hostess
Bull and Bear Roadhouse
04.2023 - 08.2023
Hostess
Dashers Corner Pub
08.2021 - 10.2022
Front Desk Receptionist
Nicky C's Pizza
01.2021 - 10.2022
Some College (No Degree) - Humanities and Social Sciences
Onondaga Community College
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