Olivia Schmearer
Tampa
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable problem solver with flexibility and strong focus on collaborative success.
Overview
2
2
years of professional experience
Work History
Hostess
Melting Pot
03.2024 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Aerie By American Eagle
05.2022 - 08.2023
- Organized racks and shelves.
- Promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome customers.
Education
Associate of Arts - Psychology
University of South Florida
Tampa, FL04.2027
Skills
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Special requests handling
- Exceptional communication
- Cleaning
- Hospitality service expertise
- Problem solving
Timeline
Hostess
Melting Pot
03.2024 - 06.2024
Sales Associate
Aerie By American Eagle
05.2022 - 08.2023
Associate of Arts - Psychology
University of South Florida
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