Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Olivia Schwab

Bremen,IN

Summary

Inspiring Coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and eating habits.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

WestRock
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Club Volleyball Coach

The Zone Sports Complex
12.2019 - 04.2023
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.

Freshman Volleyball Coach

Plymouth High School
07.2022 - 03.2023
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.

Office Manager

Hunter Hearing Center
07.2021 - 05.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated with third party insurances
  • Communicated directly with manufactures to order products

Retail Associate

Plymouth Tanning Company
03.2021 - 07.2021
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Cleaning tanning beds once customers were finished
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Restaurant Waitress

Hueston Woods Lodge & Conference Center
05.2017 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

Associate of Science - Sports Management

Marian University Ancilla College
Plymouth, IN
12.2021

High School Diploma -

Union County High School
Liberty, IN
06.2019

Skills

  • Filing
  • Sales Expertise
  • Quality Assurance Controls
  • Product Organization
  • Efficient in Microsoft 365
  • Social personality
  • Assessment Skills
  • Player Supervision
  • Travel Arrangement Coordination

Accomplishments

  • Received coaches award 2019 season at Ancilla College
  • Received Conference Honorable Mention in 2020 at Ancilla College
  • Achieved 15:7 record in 2022 with my first year at Plymouth High School

Timeline

Freshman Volleyball Coach

Plymouth High School
07.2022 - 03.2023

Customer Service Representative

WestRock
06.2022 - Current

Office Manager

Hunter Hearing Center
07.2021 - 05.2022

Retail Associate

Plymouth Tanning Company
03.2021 - 07.2021

Club Volleyball Coach

The Zone Sports Complex
12.2019 - 04.2023

Restaurant Waitress

Hueston Woods Lodge & Conference Center
05.2017 - 08.2019

Associate of Science - Sports Management

Marian University Ancilla College

High School Diploma -

Union County High School

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Olivia Schwab