Olivia Silver
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Quality Technician
CPP Syracuse
03.2023 - 12.2023
- Maintained high levels of accuracy in documentation, reducing errors and ensuring compliance with industry standards.
- Implemented a robust version control system, preventing outdated or incorrect documents from being used in critical projects.
- Managed the secure storage and retrieval of sensitive documents, safeguarding vital company information from unauthorized access.
- Improved communication between departments through consistent use of templates and standardized language in all documentation.
Microbiologist, Mycology
SGS Galson
02.2022 - 03.2023
- Reduced contamination risk by maintaining a sterile laboratory environment and adhering to safety protocols.
- Ensured compliance with regulatory standards by maintaining detailed records of laboratory procedures and results.
- Maintained quality assurance standards by performing regular equipment calibration checks and adhering to best practices in specimen handling.
- Played an integral role in safeguarding public health through vigilant surveillance, accurate testing, and timely reporting of microbiological data.
Bioprocess Associate
Bristol-Myers Squibb Holdings Pharma
01.2021 - 01.2022
- Enhanced product quality by refining manufacturing processes, ensuring compliance with industry standards and regulations.
- Established a culture of continuous improvement by promoting best practices in process optimization and quality control measures.
- Mentored junior engineers, providing guidance on technical matters and fostering professional development opportunities within the team.
- Spearheaded initiatives aimed at improving workplace safety protocols, reducing incidents while maintaining productivity levels.
- Resolved data and recorded discrepancies with actionable corrective solutions.
Consumer Affairs Representative
Bausch & Lomb
07.2019 - 01.2021
- Maintained detailed records of consumer interactions to track trends and inform future training initiatives, improving overall service quality.
- Educated consumers on product usage and features, increasing confidence in the company's offerings.
- Proactively reached out to dissatisfied customers to address their concerns, fostering loyalty through attentive follow-up care.
- Managed high-stress situations calmly and professionally while maintaining a solution-oriented mindset towards problem resolution.
- Assisted consumers in navigating warranty claims and returns processes, ensuring a smooth experience during potentially stressful situations.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Barista
Java's Cafe
02.2019 - 06.2019
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Canaltown Coffee Roasters
05.2018 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Science - Environmental Biology
Rochester Institute of Technology
Rochester, NY05.2019
Skills
- Adaptability
- Attention to Detail
- Time Management
- Coffee Expertise
- Cash Handling
- Beverage Preparation
- Espresso Machine Operation
- Opening and Closing Duties
- Call Management
- Complaint Resolution
- Product Knowledge
- Customer Relationship Management (CRM)
Timeline
Quality Technician
CPP Syracuse
03.2023 - 12.2023
Microbiologist, Mycology
SGS Galson
02.2022 - 03.2023
Bioprocess Associate
Bristol-Myers Squibb Holdings Pharma
01.2021 - 01.2022
Consumer Affairs Representative
Bausch & Lomb
07.2019 - 01.2021
Barista
Java's Cafe
02.2019 - 06.2019
Barista
Canaltown Coffee Roasters
05.2018 - 09.2019
Bachelor of Science - Environmental Biology
Rochester Institute of Technology
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