Olivia Sinatra
Newport Beach,CA
Summary
Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Mamo Restaurant
05.2022 - 05.2023
- Took up to 200 reservations and to-go orders by phone, and answered customer questions.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate seating times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Hostess
Javier's Mexican Restaurant
09.2020 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took 400-500 reservations daily and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Provided patrons with estimated waiting times during peak service hours.
Education
Bachelor of Science - Public And International Affairs
Baruch College of The City University of New York
New York, NY06.2023
Skills
- Customer Service
- Complex Problem-Solving
- Safe Food Handling
- Front of House Management
- Cash Register Operations
- Greet Guests
- Doordash and Ubereats
- Guest Flow
- High-Volume Dining
- Seating and Accommodations
- POS Systems Operations
- VIP Support
Timeline
Restaurant Hostess
Mamo Restaurant
05.2022 - 05.2023
Hostess
Javier's Mexican Restaurant
09.2020 - 12.2021
Bachelor of Science - Public And International Affairs
Baruch College of The City University of New York
Similar Profiles
Lavdim IslamiLavdim Islami
Server at Mamo RestaurantServer at Mamo Restaurant
Abdulkadir AbdullahiAbdulkadir Abdullahi
Sanitation Worker at Mamo Afrika RestaurantSanitation Worker at Mamo Afrika Restaurant
Haililani LatuHaililani Latu
Dancer/Ōlapa at Hālau Na Mamo O Pu'uanahuluDancer/Ōlapa at Hālau Na Mamo O Pu'uanahulu